Frequently asked questions
- 01
For brand-new custom designs or if we are tweaking a previous one, a $100 deposit is required to get started. This allows me to create and share a detailed mockup so you can see exactly how your piece will look before I begin.
Once you’ve approved the mockup, the remaining balance will be due to officially reserve your spot in my queue.
Please note, I won’t start crafting your piece until the final payment is received and that deposits are non refundable.
- 02
Due to the nature of our work and the fact that orders are begun almost immediately, we allow 24 hours for order cancellations at this time. Please keep this in mind when making your purchase.
Due to the custom nature of our work, we don't accept returns, exchanges, or cancellations after 24 hours. Please contact us directly if you have any problems with your order.
Deposits are non refundable.
- 03
- 04
Unfortunately sometimes things can be damaged in transit. We do our best to package orders carefully to avoid this from happening.
However, If your order arrives damaged, we request that you reach out to us within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier and will be unable to accept responsibility for the damages.
Once you've notified us that the item was damaged, we will file a claim with the shipper. We may need your assistance to have the package picked up by UPS or brought into USPS for inspection. Once this is completed, a replacement will be sent out.
- 05
- 06
Our processing time does vary, but can average between 2-4 weeks, depending on the item.
Once the package leaves our hands, delivery time will vary between 3-7 business days. We cannot guarantee delivery based on the courier.
For international shipments, the customer is responsible for any customs or duty fees that may incur.